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FS - Verify Entitlement SR Workflow

The FS - Verify Entitlement SR workflow automates the process of verifying entitlements on a service request. This workflow shows a list of entitlements to the user and requests that the user select an entitlement, and then the workflow enters the commit time on the service request. For more information about the methods that this workflow calls, see FS Verify Entitlement Business Service.

This workflow is called when a user clicks the Verify button for a service request.

Figure 10 shows this workflow.

Figure 10. FS - Verify Entitlement SR Workflow

Workflow Description. This workflow performs the following actions:

1. VerifyServiceEntitlement. This step calls the VerifyServiceEntitlement method to retrieve the eligible service entitlements for a service request.
2. ShowEntitlementPickList. This step calls the ShowEntitlementPickList method to show the relevant entitlements according to the search specification that is passed from the VerifyServiceEntitlement method.
3. Wait. This step waits for the user to select an entitlement.
4. GetTimeZone. This step calls the GetTimeZone method to retrieve the time zone to use for the response time calculation.
5. GetResponseTime. This step calls the GetResponseTime method to use the entitlement and priority to retrieve the response time. The method evaluates the response time metric that matches the service request priority for the selected entitlement.
6. UpdateResponseTime. This step calculates the commit time according to the service calendar, and sets the Date Committed and Entitlement fields for the service request.