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Viewing Employee Details in the Dispatch Board Gantt Chart (End User)


You can view details about the employee names that appear on the Gantt chart of the Dispatch Board.

In the Open UI client, the color of the text for an employee name designates the type of employee (for example, intern, contractor, and employee). The Employee Type field in the Employees view of the Administration - User screen shows the type of employee. In the Open UI client, administrators might set up icons that designate additional information about employees on the Gantt chart of the Dispatch Board. These icons appear next to the employee names. For more information about setting up icons in Gantt charts, see Configuring Siebel Open UI.

This task is a step in Process of Managing the Dispatch Board.

To view employee details in the Dispatch Board Gantt chart

  1. Navigate to the Dispatch Board screen.
  2. (Open UI client only) To view details about an employee, position the mouse pointer over the name of the employee.
  3. (High-interactivity client only) To sort the list of employees, click the title of a column.
  4. Drag further to the right the frame boundary to the right of the Primary Region field column to display the additional fields on the Gantt chart.

    The fields are described in the following table.

    Field
    Comments

    Availability

    Displays information about the availability of the employee. This field is populated when you click the Select Service Region button, and select a service region to populate the Gantt chart with the names of the employees in the selected service region.

    Score

    Displays a score that indicates the degree to which the skills of each employee match the skills that are required to complete an activity. This field is populated for all employees on the Gantt chart when you select an activity, and click the Assignment Score button. For more information about assignment scores, see Configuring Assignment Scores for the Dispatch Board Gantt Chart.

    Distance

    Displays the distance (in miles) between the employee location and the work site location. This field is populated for all employees on the Gantt chart when you select an activity, and click the Calculate Distance button. A distance of -1 indicates an incomplete or incorrect source or destination address.

    If the employee is at an activity, then the source address is the ZIP Code of the current activity for the employee. If the employee is in transit, then the source address is the ZIP Code of the previous activity for the employee. Otherwise, the source address is the ZIP Code of the start depot address for the employee.

    The destination address is the ZIP Code of the contact service location for the activity, unless there are multiple contact service locations. If there are multiple contact service locations, then the destination address is the ZIP Code of the account service location.

    Wireless

    Displays a value of Y if the wireless handheld device of the selected employee is in the coverage area and a value of N if the wireless handheld device of the selected employee is not in the coverage area. This field is populated only for the selected employee when you select the employee on the Gantt chart, and click the Wireless Coverage button.

  5. Click the name of an employee to see information about the employee in the Employees view of the Administration - User screen.
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