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Configuring Assignment Scores for the Dispatch Board Gantt Chart

The Score field on the Gantt chart of the Dispatch Board displays scores that indicate the degree to which the skills of each employee match the skills that are required to complete an activity. This field is populated for all employees on the Gantt chart when you select an activity and click the Assignment Score button.

The value of the assignment score for an employee on the Gantt chart is calculated as follows:

(Score that is associated with the assignment rule for the selected activity on the Gantt chart) plus (Score that is associated with the assignment rule for that employee)

However, the score that is associated with the assignment rule for the employee is not included in the calculation if this score does not exceed the Candidate Passing Score field value for the employee in the assignment rule.

This task is a step in Process of Administering the Dispatch Board.

To configure the assignment scores for the Dispatch Board Gantt chart

1. Enable the Assignment Manager server component group.

   For more information about enabling server component groups, see Siebel System Administration Guide.

2. Make sure that the appropriate schedule, schedule hours, parameter set, time window, and service region are set up.

   For more information about this setup, see Scheduling Using Siebel Scheduler.

3. Associate the appropriate employees with the schedule and service region.
4. Set up an assignment rule, criteria, employee candidates, and scores.

   For more information about this setup, see Siebel Assignment Manager Administration Guide.