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Agreements and Siebel Contract Management

Siebel Contract Management supports the life cycle of an agreement, from service opportunity identification, service pricing, proposal generation, and service delivery on contractual commitments to agreement additions, cancellations, and renewals.

Users can define the terms of an agreement between the customer and the service provider. These terms can include the contractual obligations for the service provider, such as performance metrics, response time, equipment maintenance responsibilities, service pricing, discounts, and service entitlements. Agreement entitlements allow users to define service offering details and to specify tiered pricing for offerings and levels of coverage for customer assets.

Additionally, Siebel Contract Management allows users to specify the terms of installment payments, renting, leasing, financing, and usage-based pricing. After you establish a service agreement, the recurring, nonrecurring and usage-based charges for the agreement can be automatically invoiced. Users can also track and forecast financial and service revenue information resulting from the sale of service offerings, individual service agreements, and across the service organization overall.

Service providers can use product warranty and off-warranty agreement expiration data to reprioritize service sales resources. Combined with Oracle Business Intelligence Applications, Siebel Contract Management allows users to assess customer service needs, personalize service offers, and customize coverages.