Siebel Field Service Guide > Repairs > Process of Managing Repairs >

Creating Transactions for Receiving Defective Products Over-the-Counter (End User)

You can manually create an inventory transaction to receive a defect product over-the-counter (or directly) from a field service engineer or from an employee who is associated with an internal department. Customers frequently use a freight carrier to deliver defective products to you. For more information about automatically creating inventory transactions for receiving defective products with a return material authorization (RMA) or for receiving defective products by stock transfer, see Receiving Products in Orders (End User). For information about automatically creating inventory transactions for receiving repaired products from third-party vendors, see Receiving Repaired Products from Third-Party Vendors (End User).

This task is a step in Process of Managing Repairs.

To create a transaction to receive a defective product over-the-counter

1. Navigate to the Repairs screen.
2. Select a repair record, or create a new repair record.
3. Copy the value in the Repair number (#) field.
4. Navigate to the Inventory Transactions screen.
5. Create a new inventory transaction record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Type	Select Over-the-counter.
   Repair ID	Paste the repair number value that you copied.