Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 1.0 > About Mobile Data Management >

Status Data Sent to Field Service Engineers

Status data that is sent to field service engineers includes the following data:

• Dispatched activities

  NOTE:  The Siebel Wireless application shows all activities assigned to the field service engineer irrespective of status value. Customers must set appropriate filters to display only activities with the needed status values.

• Dispatched periods of unavailability (POUs)

  Each POU reserves specific amounts of time from a shift for a specific reason. You define POUs in Oracle Real-Time Scheduler 1.0.

  NOTE:  After a POU is dispatched in Oracle Real-Time Scheduler 1.0, any updates to the POU (for example, rescheduling) are not synchronized with the Siebel application. If you must reschedule an appointment after a POU is dispatched, then the Siebel administrator can cancel the POU, and create a new POU in Oracle Real-Time Scheduler 1.0 so that the POU information can flow into the Siebel application.

• Dispatched breaks
• Created or updated shifts