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Schedule Integration for Inventory Applications

Repair calls frequently require a part. Because most repair calls occur during the day, field service engineers might not have the parts in their trunk inventories or the time to pick up replacement parts from a local depot. You must schedule a field service engineer who has the parts. When selecting appropriate personnel, you can use this option as a constraint.

If the response can wait until the next day, then you can reschedule the service call and drop-ship the parts to the customer overnight. Tight integration with an inventory application that tracks to trunks is critical to any scheduling application. You use parameters to set up part utilization. For more information, see Creating Parameter Sets for Schedules.