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Preventive Maintenance Integration with the Appointment Booking System

The optional Preventive Maintenance module lets users to set triggers for assets that automatically create service requests and activities for the assets. Triggers can be time-based and threshold-based.

Threshold-based preventive maintenance depends on asset readings (such as the number of copies made on a copier) and is reactive (taking a reading results in creating a service request). The service requests that the Preventive Maintenance Engine creates usually require immediate, not future action. Immediate actions use the Contract Scheduling module. The ABS is involved only if you can delay the service more than a specified number of days. For more information, see About Running Contract Scheduling.

Time-based preventive maintenance triggers, require periodic, proactive checks of equipment for legal or contractual reasons. The Preventive Maintenance Engine generates service requests and future activities. One of the activities might be a call from the dispatcher or customer service representative to schedule a time for service. When the customer service representative calls the customer, the representative can use the ABS to negotiate the time for service.