Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Defining Schedule Hours >

Setting Hours of Availability

For each schedule, you set schedule hours that define the hours of availability (days of week, hours for each day, and holidays) for service-providing entities (employees, partners, or business units). Exception hours are specific days or hours in a schedule for working (for example, Saturday morning in a Monday through Friday schedule) or for not working (for example, a midweek holiday in a Monday through Friday schedule).

The Schedule Hours view includes the days and time periods in each day that are included in a schedule. For example, an 8x5 schedule defines time periods within 8 hours on 5 days (for example, 9:00 A.M. to 5:00 P.M. Monday through Friday). However, each day might have multiple records, each with a separate time period (for example, 9:00 to 12:00 A.M. on Monday and 2:00 to 5:00 P.M. on Monday).

To set the hours of availability

  1. Navigate to the Administration - Service screen, then the Schedules view.
  2. Create a new schedule record, and complete the fields as appropriate.
  3. Click the Schedule Hours view tab.
  4. Create a new schedule hours record, and complete the fields as appropriate.

    Some fields are described in the following table.


    Start Day

    Select a day of the week for the schedule hours.

    Start Time

    Type the starting time of a period on the selected day.

    End Time

    Type the ending time of a period on the selected day.


    Select the type of work for the schedule hours. Values include Normal, Overtime, and Extended Overtime. The Appointment Booking System and Optimizer use this value.

    NOTE:  An Overtime period must come before an Extended Overtime period.

    Shift Start Flag

    Select this check box to indicate a time period that begins a work shift. Anything before the next flagged time period is in the same shift. This field helps the Optimizer handle swing shifts that start on one day and finish on another day.

    You must select this field for each shift in the schedule. Usually, each day has 1 shift start flag, except for the last day of a swing shift. For more information about setting shift starts, see Defining Schedules and Availability for Employees.

  5. Repeat Step 2 through Step 4 for each day of the week that you want to set up in this schedule.

    NOTE:  Schedule hour records can reflect different time periods on the same day of the week. However, only one of these records can contain the start of a shift.

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