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Siebel Fundamentals for Siebel Open UI > Completing Common Record Tasks > Merging Duplicate RecordsYou might find that two or more records contain the same information. To keep the database accurate, you can merge the records into one record. The Merge Records command allows you to merge multiple records into one record. When you use the Merge Records command, the Merge Records dialog box appears. Figure 33 shows an example of the Merge Records dialog box. If other records are associated with the records you merge, then those records are associated with the surviving record. Any duplicate associated records are deleted. You can merge only records for which you are the owner or for which you are the primary person. The merge functionality might not be available to you because of your access privileges and your configuration. NOTE: When you merge two records, you must pick the surviving record and the source record. Field values for the source record do not exist after you merge records. Only field values in the surviving record remain after you merge records. For example, if you merge two contact records, and the source record contains a value in the Job Title field, but the surviving record does not, then the Job Title field in the surviving record has no value after the merge. The value in the Job Title field in the source record is overwritten by the value in the Job Title field in the surviving record, even when that value is NULL.
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