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Siebel Fundamentals for Siebel Open UI > Sharing Information > Emailing, Faxing, Paging, and Wireless MessagingYou can send email messages, faxes, pages, and wireless messages (for example, text messages or Short Message Service messages) from within the Siebel application. The following commands are available when you choose File on the application-level menu:
Sending a fax, page, or wireless message is similar to sending an email. Choose the appropriate Send command after you choose File from the application-level menu. If you cannot send a fax, page, or wireless message, then contact your Siebel administrator. The configuration of your Siebel application determines whether you have access to send functionality. For more information, contact your Siebel administrator. Sending Email from the Siebel ApplicationUsing the Send Email command, you can send email messages from any context (location) within the Siebel application. The Siebel administrator can configure the Siebel application so that you can use context-specific email message templates to improve efficiency and standardize replies for the types of communications that occur frequently. Figure 40 shows an example of the Send Email dialog box. The Siebel application supports user choice regarding the software for Send Email. The choice of software is determined by the value of the Email Client user preference setting in your Siebel application. To send an email from the Siebel application
Using the HTML EditorYou can set your user preferences to allow you to use the HTML editor in the Send Email dialog box. For more information, see Setting Outbound Communications Preferences for Send Email. In the Siebel application, you might come across various screens in which you can invoke the HTML editor. The HTML editor provides special editing controls that allow you to use supported HTML formatting, and also provides some standard editing features, such as cut and paste. Figure 40 shows the buttons available in the toolbar for the HTML editor above the body of the message. |
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