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Synchronization Timeout Parameters

The following parameters control the timeouts for the synchronization process:

• Companion Synchronization timeout parameters are stored in the laptop registry under HKEY_CURRENT_USER, Software, Oracle, Siebel Handheld, and include the following:

  SyncTimeout—This sets the timeout value for the entire synchronization process (from the handheld device to the laptop to the server and back again). The default value, 1800000 milliseconds, is 30 minutes.

  RemoteTimeout—This is the length of time for the handheld device Syncmanager process to wait for a remote synchronization to complete, before timing out. The default value, 1800000 milliseconds, is 30 minutes.

  RemoteTimeout can also be controlled from the setup.ini file. For more information about the setup.ini parameters, see Siebel Handheld Application setup.ini Parameters.

  NOTE:  RemoteTimeout only applies to synchronizations using Companion Synchronization and when remote synchronization is enabled.

• Direct Server Synchronization timeout parameters are stored in the .cfg file and include:

  IIS Timeout—This is the length of idle time between communications from a handheld device to the server, before a timeout occurs.

  OM Timeout—An OM (object manager) timeout is triggered by an idle timeout on the server or any loss of communication with the OM for the defined period.

  For more information about changing these timeout settings, see To change the IIS timeout value and To change the OM timeout value.

To change the IIS timeout value

1. Open IIS.
2. Go to Default Web Site, right click, and open Properties.
3. Change the value for the Connection Timeout setting.

   The default value for Connection Timeout is 900000 milliseconds, or 15 minutes.

   NOTE:  This parameter only applies to synchronizations using Direct Server Sync.

To change the OM timeout value

1. Open the .cfg file for your handheld device.
2. Under the Siebel section, change the entry for SrvrTimeOutInterval.

   The default value for SrvrTimeOutInterval is 600000 milliseconds, or 10 minutes.

   NOTE:  This parameter only applies to synchronizations using Direct Server Sync.