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Siebel HelpDesk Guide > IT Service Management Solution Set >
Viewing Assets in the Database
You can view assets from a variety of fields in the Assets - HelpDesk view. The most common lists required by users are by status, that is Active, Inventory and so on or by asset category, that is laptop, desktop, and so on. The following status values described in Table 3 should be available for the HelpDesk Asset view.
Table 3. Status Values in the HelpDesk Asset
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Active |
Currently assigned to a user. |
Disposed |
Donated, retired, trashed, and so on. |
Inventory |
In inventory at one of the stocked sites. |
Lease Returns |
Returned to lessor to fulfill an end-of-lease obligation. |
Stolen |
Reported stolen. |
On Loan |
Loaned to a user for a specific period of time. |
Pending Lease Return |
Systematically flagged for return to lessor within 90 days. |
RMA |
Returned to vendor for maintenance. |
Termed/To Be Recovered |
Flagged for recovery from a terminated employee. |
To Be Recovered |
Flagged for recovery from a user. |
Unknown Location |
Lost, missing, or user is unknown. |
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