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Updating Event Orders

Orders are updated many times before the actual event occurs. The operations staff associates product records with the order function line items to fulfill the order requirements. Orders can be updated before or after the trial check is generated. The product type (simple or complex) determines how the product appears on the event check.

When the operations team member associates products with the order, the member also enters tax and service charge inclusions by selecting flags (check boxes) on the product record. The tax and service charge inclusion flags affect the way the event checks are generated and displayed.

Use the following procedure to associate products with an order and designate the tax and service charge options.

This task is a step in Process of Generating Event Checks.

To update an event order

1. Navigate to the Service Orders screen, then the Event Order view.
2. In the Event Orders list, query for the order record.
3. In the Order record, click the link in the Order # field.
4. In the Order Functions list, query for the function.
5. Scroll down to the Line Items list, and then create a new line item.
6. In the new Line Item record, click the select button in the Item field to associate a product with the line item.
7. Select the appropriate Tax and Service Charge flags that apply to the product record, and then save the record.

   Some flags are described in the following table.

   Flag	Comments
   Tax Inclusive	When selected, indicates that the list price for the line item includes any applicable taxes. No additional tax charges are calculated.
   Service Charge Inclusive	When selected, indicates that service charges are included in the price. No additional service charges are calculated.
   Complimentary	When selected, prevents any charge for the selected line item by setting the item's price to zero and automatically selects the Waived check box. When selected for a line item that is a complex product, this flag sets the price to zero for each subsidiary line item. This flag is typically used for an item that is always provided at no charge.
   Waived	When selected, prevents any charge for the selected line item by setting the item's price to zero. When selected for a line item that is a complex product, this flag also sets the price to zero for each subsidiary line item. This flag is automatically selected when the Complimentary check box is selected. This flag is typically used when the regular charge for the item has been dropped as a result of negotiations with the customer. The price for the product is waived if the customer either is not satisfied with the product itself, or is not satisfied with the delivery of the product.