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Siebel Life Sciences Guide > Capturing Adverse Events and Complaints > About Configuring Adverse Events and Complaints CaptureThere are two aspects of the Create Product Issue button that you can configure:
Create a Product Issue from a Service Request WorkflowThis workflow (LS Medical Create PI from SR) is initiated from the Create Product Issue button on the Service Requests screen. The workflow appears in Figure 9. The workflow does the following steps:
You can modify workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Framework: Workflow Guide. Changing Which Fields Are Copied to the Product IssueWhen the Create Product Issue button is used to create a product issue record from a service request record, data from various fields are copied from the service request record to the new product issue record. To change which fields are copied when a product issue is created For information about the Data Transfer Utilities, see Siebel Finance Guide. |
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