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Communicating about Product Issues Using Proposals

During the course of an investigation, the quality manager might need to create reports containing information about the product issue.

Such reports, as Microsoft Word files, can be generated automatically, incorporating fields from the selected product issue. Predefined product issue proposal templates are set up by the administrator. End users can edit the generated report file in MS Word.

This task is a step in Process of Customer Communication for Adverse Events and Complaints Management.

To create a Microsoft Word report for a product issue

  1. Navigate to Product Issues screen, then the Product Issue List view.
  2. Drill down on a product issue.
  3. Click the Proposals view tab.

    For information about creating proposals, see Siebel Correspondence, Proposals, and Presentations Guide.

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