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Siebel Life Sciences Guide > Creating Smart Calls > Administering Smart CallsThe following administrator procedures are described in this topic:
By default, a Smart Call is accessible only to the user who created it. However, the Siebel administrator can make a Smart Call available to users system-wide by using the Smart Call Administration view. The administrator can also create and modify Smart Calls using the Application Administration, Smart Call Detail view. NOTE: Both end users and the Siebel administrator can create and modify Smart Calls using the views in the Smart Calls screen. For more information, see Creating a Smart Call. To create a Smart Call as an administrator
Enter information in the Smart Call Detail screen, as described in the next procedure. NOTE: Deleting a Smart Call permanently removes the Smart Call from the system. Before you delete a Smart Call, make sure that it is no longer needed. Calls that were completed using a deleted Smart Call are not affected. To enter Smart Call information as an administrator
To make the Smart Call available to users, see the next procedure. To make a Smart Call template available to end users
NOTE: Mobile end users must synchronize before they can access or modify a Smart Call. |
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