Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Using Loyalty Member Services >

Giving Gift Points from One Loyalty Member to Another Member of the Same Program

You can create a transaction to allow one member give gift points to another member of the same program. This transaction is similar to transferring points between members, as described in Transferring Points Between Loyalty Members.

The key difference between points transfer and gift points is that a member can give gift points even if the member does not have a large enough balance of points to cover the gift, while a member can transfer points only if the member has a large enough balance to cover the transfer. In addition, you can limit the number of gift points members can give and receive to prevent abuse, as described in Defining Point Gift Setup.

You can charge members for this service in cash. You must use the payment mode of pay, and you cannot use pay plus points.

To give gift points from one member to another

1. Navigate to the Loyalty Members screen.
2. Click View, Action Pane, Tasks to view the Task user interface.
3. In the Members list, highlight the active member who is giving the gift.
4. In the Tasks list, click LOY Member Points Gift.
5. In the Gifts Points form, complete the necessary fields. Some fields are described in the following table.

   NOTE:  If the gift violates the limits defined in Point Gift Setup, then an error message appears.

   Field	Description
   Recipient Member	Select the active member who is receiving the gift.
   Available Points	Displays the available member point balance. This balance is the maximum that the giving member can give to the recipient member.
   Point Type	Select the point type of the points being given.
   Points	Enter the number of points being given.

6. Confirm the price, and select a credit card.
7. Click Next.
8. Review the order summary, and then click Next.
9. Review the transaction details, and then click Finish.