This chapter discusses loyalty programs and how to set them up. It includes the following topics:

• About Siebel Loyalty Programs
• About Loyalty Program Points, Tiers, and Rewards
• About Admin Promotions and Tier Promotions
• About Promotion Calculation Rules for Loyalty Programs
• Process of Setting Up Loyalty Programs
• Modifying Loyalty Programs
• About Tier Promotions
• About Retroactive Tier Changes
• Example of Setting Up Retroactive Tier Changes
• Siebel Loyalty Batch Engine Parameters
• Troubleshooting Disappearing Loyalty Members
• Importing and Exporting Loyalty Programs and Promotions