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Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Programs > Process of Setting Up Loyalty Programs > Defining Point Purchase SetupWhen a member discover that there are not enough points to redeem, the member can call the customer service representative to purchase the required points. In addition to the steps defined here, you must create a point purchase product, set a price for this product, and associate the product with the program. For more information, see Setting Prices for Member Services. This task is a step in Process of Setting Up Loyalty Programs. To define point purchase setup
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