LOY Member Lounge Purchase

This task flow enables members to purchase or renew the lounge available for the desired period or duration. Payment for this service can be made in loyalty points or currency or a combination of points plus currency.

The custom action used in this task to update member's lounge dates is LoungePurchase.

LOY Member Points Gift

This task flow enables members to give gift points to other members enrolled to the same program. The gift points are first purchased by the primary member and then they are transferred to the recipient. This service might require fees to be paid in currency, as determined in the promotion described in Creating the Admin - Gift Promotion.

LOY Member Points Purchase

This task flow enables members to purchase Loyalty points like Miles. Payment made for this service would be in currency.

The custom action method used for accruing the purchased points and updating the member's point balance is PurchasePoints.

LOY Member Points Transfer

This task flow enables members to transfer loyalty points from their accounts to any other member's account. The transferee must belong to the same program and tier and membership type. Payment for this service is made in currency.

The Custom Action used is TransferPoints. It updates the point balances of transferor and transferee by accruing and redeeming points.

LOY Membership Cancellation

This task flow enables members to cancel their memberships. No payment is involved from the member's side. If the membership was paid for, then the monetary part of the payment can be refunded to the credit card used when the member enrolled. After completing the task, the membership is cancelled. It involves no custom action.

LOY Membership Renewal

This task flow enables members to extend or renew their membership period. Payment is done in loyalty points or pay or Points plus (+) Pay.

The custom action used is RenewMembership. It updates membership start and end dates, membership scheme as chosen by the member.

LOY Points Reactivation Task

This task flow enables members to reactivate some or all of their Expired points by paying fees in currency. Members can only reactivate points that expired in a specific time period, specified at the Point Type level. Members can only reactivate non-qualifying point types. This service might require fees to be paid in currency, as determined by the promotion described in Creating the Admin - Points Reactivation Promotion.

LOY Promotion Enrollment

This task flow enables members to enroll themselves in promotions that require enrollment. Members might be rewarded with incentives for enrollment, if they have been set up for the promotion. This service might require fees paid in currency, in points, or in a combination of currency and points, as determined by the promotion described in Creating the Admin - Points Reactivation Promotion.

LOY Redemption Voucher Reissue

This task flow enables members to reissue redemption vouchers.

LOY Redemption Cancellation

This task flow enables members to cancel redemptions.

LOY Member Enrollment

This task flow enables members to enroll in loyalty programs.

Create Accrual Disputes

This task flow enables members to create accrual disputes.

LOY Member Enrollment Payment

This task flow enables members to pay for enrolling in loyalty programs.