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Siebel Mobile Connector Guide > SMC Application Definition Quick Reference > SMC Service Request Screen >
Service Request Detail Applet
The following lists the applet's details.
Applet Name |
SMC Service Request Detail Applet |
Business Component |
Service Request |
List Columns and Controls
The following table lists the available fields and their display names.
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SR # |
SR Number |
Account |
Account |
Site |
Account Location |
Summary |
Abstract |
Description* |
Description |
Last Name |
Contact Last Name |
First Name |
Contact First Name |
Status |
Status |
Substatus |
Sub-Status |
Work Phone # |
Contact Business Phone |
Contact Account* |
Contact Account |
Customer Reference ID* |
Customer Ref Number |
Source* |
Source |
Entitlement* |
Entitlement Name |
Organization* |
Organization |
Area |
Area |
Subarea |
Sub-Area |
Priority |
Priority |
Severity |
Severity |
Owner |
Owner |
Group* |
Owner Group |
Reproducible* |
Reproduce |
Billable* |
Billable Flag |
Rate List* |
Rate List |
Price List* |
Price List |
Agent Opened |
Created |
Agent Committed |
Commit Time |
Agent Closed |
Closed Date |
Customer Opened |
Contact Created |
Customer Committed |
Contact Commit Time |
Customer Closed* |
Contact Closed Date |
Product* |
Product |
Part #* |
Product Part Number |
Asset #* |
Asset Number |
Profile* |
Profile Product Name |
NOTE: Fields marked by an asterisk (*) are those not displayed by default in the user interface. XML queries to SWE can be set to include results from the hidden fields by using the ToggleLayout command. For an example, see Retrieving Data from Hidden Fields.
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