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Viewing Shipping Details for Orders and Order Lines

If you have enabled the Order-to-Cash PIP, you can access back-office information about order and line item shipping in Siebel CRM. This information is read-only, and it is entered and modified only by back-office personnel. For more information see Integrating Order to Cash and Distributed Order Orchestration.

To view shipping details for an order and order line

1. Navigate to the Sales Order screen, then the List view.
2. In the Sales Order list, find the order for which you want to view shipping details.
3. Drill down on the link in the Order # field.
4. Click the Shipping view tab.

   The Shipping form displays shipping information for the order sent from the back-office system. The information fields include Pack Instructions and Ship Instructions.

5. Click the Line Items subview tab.

   The Shipping list, above the Line Items form, displays additional shipping information for the order sent from the back-office system. The information fields include Change Reason, Package, Pack Instructions, Ship Date, Ship Instructions, Shipping, and Requested Date.

6. Click the Ship Detail subview tab.
7. In the Shipping list, above the Ship Detail list, select the order line item for which you want to view shipping details.

   The Ship Detail list displays shipping information for the selected order line item sent from the back-office system. The information fields include Tracking Number, Product, Source Inventory Location, Quantity, Ship Date, and Ship Carrier.