Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > About Dynamic Transform >

About Promotion Component Commitments

The promotion component commitment functionality allows product administrators to define component-level commitments. This gives administrators the flexibility to define different commitment durations for various services within a promotion. In addition to applying a commitment to the entire promotion, product administrators can also define commitments for component levels of a promotion. Different commitment enforcement and charge generation rules can be applied to promotion components. For example, a promotion that includes VOIP and DSL could have a commitment of one year for the DSL component and another commitment of six months for the VOIP component.

Disconnecting the promotion prompts the user with aggregate penalty charges of the promotion and all its components. If set at the component level, then the charge for the component is applied when the promotion is disconnected. If set at the component relationship level, then the charge for the relationship is applied when the promotion or products that are higher in the hierarchy than this component are disconnected.

At run time, if a commitment violation occurs when a committed component is disconnected, then a message notifies the user that the disconnection violates a customer commitment. Your Siebel application offers the choice either to keep the product for the specified commitment period or to pay a penalty fee. The user can determine whether to proceed or to cancel the disconnection.

NOTE:  This functionality is enabled if the Promotion Component Commitment system preference is set to Yes.