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Siebel Order Management Guide Addendum for Communications
What's New in This Release
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Setting Up Order Management for Industry Applications
About Asset-Based Ordering and Network Ordering
About Order Management for Industry Applications
Activating Workflows for Order Management for Industry Applications
About the Workflow for Order-To-Installation Tasks
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Telco Subscription Management in Open UI
About Telco Subscription Management in Open UI
Tasks for Configuring the Customer Dashboard
Configuring the Navigation Pane of the Customer Dashboard
Configuring the Action Launchpad of the Customer Dashboard
Configuring Customer Analytics
Using the Customer Dashboard
Changing SIM Cards
Workflow Reference for Telco Subscription Management in Open UI
TOUI Installed Asset Select Process Workflow
TOUI Generate Order Process Workflow
TOUI Get Selected Service Sub Process Workflow
TOUI Get Delta Sub Process Workflow
TOUI Set Value Sub Process Workflow
TOUI CSim Cancel Process Workflow
TOUI CSim Delete Process Workflow
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Employee Asset-Based Ordering
Updating Opportunities from Quotes
Processing a Quote Through the Order-to-Cash Process Integration Pack
Comparing Prices with Competitor Prices
Setting Up Service Charges for Products
About Synchronizing Product Attributes, Product Classes, Products, and Promotions
About Synchronizing Product Attributes
About Synchronizing Product Classes
About Synchronizing Products
About Synchronizing Promotions
Viewing Synchronized Extensible Product Fields
Defining Product Promotions
Defining Promotion Component Actions
About Defining Promotion Upgrades for a Group of Promotions
Upgrading Promotions
Defining Promotion Upgrade Aggregate
About Defining Promotion Merge
Example of Defining a Promotion Merge
About Defining a Promotion Split
Scenario for Defining a Promotion Split
Example of Defining a Promotion Split
About Dynamic Transform
Source Promotions Applet
Target Promotions Applet
Performing a Promotion Dynamic Transform
Configuring the Edit Promotion Product Selection
Defining User Interfaces for Bundled Promotions
Editing a Bundled Promotion
Processing Order Management Messages
About Bundling Components for a Promotion
Defining Bundled Promotion Compatibility Rules
About Promotion Components Using Two Nodes Associated with Two Service Accounts
Scenario for Using Different Service Account for a Promotion Component
About Promotion Component Commitments
Defining Component-Level Commitments
Selecting Asset-Based Promotion Recommendations
Debundling Component Assets from a Promotion
About Visual Indicators for Promotions
Configuring the Projected Asset Cache Search Specification
About Promotion Transitions Ambiguity Resolution
Controlling Promotion Ambiguity Resolution
About Manually Resolving Ambiguous Promotion Transitions
Transferring an Ambiguous Component to a Target Promotion Definition
Removing a Promotion Component from the Target Promotion Definition
Defining Customizable Product Compatibility Rules
Configuring the Workflow for Promotion Penalties
Setting Up a Product for Oracle Application Integration Architecture Integration
Modifying the Order Priority Mapping
Processing a Sales Order Through Oracle Application Integration Architecture Integration
Managing Telephone Numbers for an Order
Building a Hierarchy of Orders
About Order Revisions and As Submitted Orders
Submitting an Order for Technical Service Qualification
About Time-Based Offerings
Process of Setting Up Time-Based Offerings
Creating Time-Based Offering Product Attributes (Administrator)
Creating a Time-Based Offering Product Class (Administrator)
Creating a Time-Based Offering Discount Product (Administrator)
Adding a Time-Based Offering Discount to a Bundled Promotion (Administrator)
About Managing Time-Based Offerings
Time-Based Offerings in New Orders
Example of Including a Time-Based Offering in a New Order
Time-Based Offerings in Changed Orders and Assets
Transferring Service to Another Location (User)
About Managing Bulk Requests
Roadmap for Configuring Bulk Requests
Configuring Cancellation Processing
Creating Bulk Import Template Files
Process of Adding Custom Fields to Import Template Files
Configuring Validation Rules for the Import Process
Configuring Bulk Request Validation to Improve Performance
Configuring the Import Process
Setting Up Bulk Requests on a Mobile Web Client
(Optional) Changing Processing for Action Sets
Process of Managing Bulk Requests
Creating a Bulk Request Header
Adding Bulk Request Data Manually
Importing Bulk Request Data from a Template File
Creating Bulk Requests with a Target List
(Optional) Validating a Bulk Request
Submitting a Bulk Request
Managing Exception Data in a Bulk Request
Viewing a Bulk Quote
Viewing a Bulk Order
About Bulk Request Processing
About Bulk Request Processing Logic
About Exploding an Action Set Template
About Exception Data in Bulk Requests
Process of Managing Prepaid Services
Designating Prepaid Services for Products and Promotions
Setting Up a Billing Profile for Prepaid Services
Topping Up a Balance for an Installed Asset
Viewing Prepaid Transaction Details
Process of Configuring Prepaid Services
Creating Outbound Web Services
Configuring Virtual Business Components
Importing Outbound Web Services into the Siebel Application
Adding Special Rating Items to a Quote or Order
Adding Special Rating Items to a Quote
Adding Special Rating Items to a Sales Order
About Managing Order Fallout
Viewing Fallout Orders and Order Line Items
Upgrading Promotions in Quote and Order Lines
Scenario for Working with Promotion Upgrades
Upgrading Promotions from a Quote or Order Line Item
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Workflows for Employee Asset-Based Ordering
About Workflows for Employee Asset-Based Ordering
Workflow That Generates Revenue Line Items for an Opportunity
SIS OM Update Revenue Workflow
Workflows to Edit Quote Line Items
SIS OM Edit Delta Quote Line Item Workflow
SIS OM Add Service Charge Quote Sub-Process
Workflows to Edit Order Line Items
SIS OM Edit Service Order Line Item Workflow
SIS OM Add Service Charge Order Sub-Process
Workflows to Submit an Order
Submit Order ASI Workflow
SISOMBillingSubmitOrderWebService Workflow
SIS OM Submit Order Process
Order Process Workflows Retained for Backward Compatibility
Workflows to Update Order Line Items
SIS OM Order Line Item Update Main
SIS OM UpdateOrderItem
SIS OM NSB Update Order Line
Workflows to Modify a Service Item
SIS OM Edit Complex Asset Workflow
SIS OM Add Service Charge Sub-Process
SIS OM Modify Products & Services Process
Workflows to Disconnect a Service Item
SIS OM Disconnect Products & Services Process
SIS OM Disconnect Asset Sub-Process
Workflows to Suspend or Resume Service Items
SIS OM Suspend / Resume Products & Services Process
SIS OM Suspend / Resume Asset Sub-Process
Workflows to Transfer a Service to Another Location
SIS OM Move Process
SIS OM Move Exception Handling
SIS OM Move Service Point Check
SIS OM Move Display Quote
Workflows to Validate a Network
VORD Validate (Quote)
VORD Validate (Order)
Workflows for Price Comparison
SIS OM PC Price Comparison Process
SIS OM Goto Price Comparison View Process
Workflows for Enrollment
SIS OM PC Enrollment
SIS OM PC Create Account Subprocess
SIS OM PC Go To Opportunity View
SIS OM PC Set Opportunity Account
CUT eSales - PC Enrollment Process
CUT eSales - Set Shopping Cart Price List
CUT eSales - PC Prepare Cart Process
SIS OM PC Go to Order Entry - Line Items View (Sales)
Workflows for Bulk Requests
ABO Bulk Request Import Workflow
ABO Bulk Request - Validate Process
ABO Bulk Request - Submit Driver Process Workflow
ABO Bulk Request - Submit Process Workflow
ABO Bulk Request - Parallel Sub Process Workflow
ABO Bulk Request - Sub Process Workflow
ABO Bulk Request - Prepare Action Set Sub-Process Workflow
ABO Bulk Request - Inclusive Process Action Sub-Process Workflow
ABO Bulk Request - All Exclusive Process Action Sub-Process Workflow
ABO Bulk Request - Add Sub-Process Workflow
ABO Bulk Request - Modify Sub-Process Workflow
ABO Bulk Request - Delete Sub-Process Workflow
ABO Bulk Request - Suspend/Resume Sub-Process Workflow
ABO Bulk Request - Upgrade Sub-Process Workflow
ABO Bulk Request - Notify User Sub-Process Workflow
ABO Bulk Request Add Item Customize Process
ABO Bulk Request Add Item Customize SubProcess
ABO Bulk Request - Edit Order Line Item
ABO Bulk Request - Clear Exception Process Workflow
ABO Bulk Request - Clear Exception Sub-Process Workflow
ABO Bulk Request - Reset Process Workflow
ABO Bulk Request - Reset Process Sub-Process Workflow
ABO Bulk Request - Cancel Process Workflow
ABO Bulk Request - Edit Complex Asset Workflow
ABO Bulk Request - Promotion - Add Missed Items Sub Process Workflow
ABO Bulk Request - ApplyProductPromotion Workflow
ABO Bulk Request - ModifyWebService-Order Workflow
ABO Bulk Request - Check Eligibility & Compatibility Workflow
ABO Bulk Request - Disconnect Products & Services Process Workflow
ABO Bulk Request - Promotion Disconnect Integration SubProcess Workflow
ABO Bulk Request - Disconnect Asset Sub-process Workflow
ABO Bulk Request - Edit Promotion Related Asset Workflow
ABO Bulk Request - Promotion - Update Matched Items Sub Process Workflow
ABO Bulk Request - Promotion Disconnect Process Workflow
ABO Bulk Request - Explode Workflow
ABO Bulk Request - Explode Driver Workflow
ABO Bulk Request - All Instances Sub Process Workflow
ABO Bulk Request Add Item Customize SubProcess Quotes Workflow
Workflow for Prepaid Services
SIA External Integration Process
Workflows to Calculate Prices for Orders
Basic Pricing Procedure
Dynamic Pricing Procedure
Pricing Procedure - Calculate Net Price
Workflows to Process an Order
SWI Initial Load Non CP Order Release Workflow
SWIOrderUpsert_O2C Workflow
SWI Configurator Load Workflow
Oracle Configurator Load Workflow
SWISendATPCheck Workflow
SWISendATPCheckLine Workflow
SWISendCalculateShippingCharge Workflow
SWISendOrder Workflow
SWIReviseOrderValidation Workflow
SWICopyOrder
Verify Header (Order)
Verify Item (Order)
SWIValidateDependentOrders
SWIOrderUpsert Workflow
SWIOrderUpsertSubProcess Workflow
SWI TSQ Order Workflow
Workflows to Cancel an Order
SWICancel Sales Order
SWI Cancel Sales Order Line Item
SWI Cancel Sales Order_O2C Workflow
Workflows to Process a Quote
Submit Quote ASI Workflow
SWIQuoteUpsert Workflow
SWISendQuote Workflow
Workflows to Process Time-Based Offerings
SWISetTBOEndDate Workflow
SWI Asset Status Update Workflow
Workflows for Dynamic Transform
ISS Promotion Dynamic Transform Process Workflow
ISS Promotion Dynamic Transform Quote Sub Process Workflow
ISS Promotion Dynamic Transform Quote Reprice Sub Process Workflow
ISS Promotion Dynamic Transform Order Sub Process Workflow
ISS Promotion Dynamic Transform Order Reprice Sub Process Workflow
Workflows for Ambiguity Resolution
ISS Promotion Collect Eligible List Workflow
ISS Promotion Ambiguity Resolution Process - Upgrade Workflow
ISS Promotion Cancel Ambiguity Process Workflow
Workflow for User Prompts
ISS Promotion Prompt Interactive Sub Process Workflow
Workflows to Process Promotions
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Creating Communications Promotion Groups
About Promotion Groups
Scenario for Working with Promotion Groups
Process of Setting Up Promotion Groups (Administrators)
Creating Promotion Group Membership and Reward Products
Creating Promotion Group Definitions
Adding Membership Definitions to a Promotion Group Definition
Adding Reward Definitions to a Promotion Group Definition
Adding Promotion Group Definitions, Membership Definitions, and Reward Definitions to Price Lists
Setting Pricing Adjustments for Memberships, Rewards, and Assets
Adding Commitments to a Promotion Group Definition
Creating Eligibility Rules for Promotion Group Definitions
Creating Compatibility Rules in Promotion Group Definitions
Defining Asset Membership Cardinality Rules
Applying Validation Rules to Promotion Group Definitions
Defining Access Control Rules for Promotion Group Members
Associating Promotion Group Definitions with Catalog Categories
Setting Up Notifications to Promotion Group Members
Releasing a Promotion Group Definition
Deactivating a Promotion Group Definition
About Managing Promotion Groups
Roadmap for Managing Promotion Groups (Users)
Process of Creating Promotion Groups
Creating New Promotion Group Instances
Adding Memberships to a Promotion Group
Associating Assets with a Promotion Group Membership
Defining Promotion Group Membership Attribute Values
Process of Managing Promotion Groups
Viewing the Details of a Promotion Group
Accessing the Promotion Group Components
Adding Memberships to a Promotion Group
Modifying Promotion Group Memberships
Disconnecting Promotion Groups
Disconnecting Promotion Group Memberships
Process of Managing Promotion Group Members
Viewing Membership Information for an Asset
Adding Members to a Promotion Group
Disconnecting Promotion Group Members
Promotion Group Disconnect Reference
Promotion Group Access Control Reference
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Workflows for Promotion Groups
About Workflows for Promotion Groups
Workflows That Process Promotion Group Assets
ISS Promotion Group Asset List Sub Process Workflow
ISS Promotion Group Associate Member Sub Process Workflow
ISS Promotion Group Associated Member Sub Process Workflow
ISS Promotion Group Membership Disconnect Process Workflow
ISS Promotion Group Disconnect Process Workflow
Workflow That Modifies the Promotion Group
ISS Modify Promotion Group Workflow
Workflows That Verify Product Compatibility
Product Compatibility - Default Workflow
Product Compatibility - Exclude Rules SubProcess Workflow
Product Compatibility - Require Rules SubProcess Workflow
Workflows That Process Compatibility Rules
ISS Promotion Group Compatibility - Exclude Rules SubProcess Workflow
ISS Promotion Group Compatibility - Require Rules SubProcess Workflow
ISS Promotion Asset Membership Compatibility Workflow
Workflows That Process Agreements
Configurator Product Info Lookup Workflow
ISS Promotion Agreement Management Sub Process Workflow
ISS Promotion Create Agreement Details Workflow
Workflows That Validate Quotes and Orders
ISS Promotion Verify SubProcess Workflow
ISS Promotion Calculate Promotion Penalty Charges SubProcess Workflow
ISS Promotion Group Check Commitment Sub Process Workflow
ISS Promotion Group Validate (Order) Workflow
ISS Promotion Group Validate (Quote) Workflow
Workflows That Calculate Promotion Group Pricing
PSP Driver Workflow Process Workflow
Pricing Promotion Group - Asset Membership Sub Process Workflow
Pricing Procedure - Promotion Group Discount Workflow
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Task UI Flows
About the Task UI
Creating a New Promotion Group Instance
About Creating a Promotion Group Instance with the Task UI
Scenario for Creating a Promotion Group Instance with the Task UI
Creating a Promotion Group Instance with the Task UI
Resuming a Paused Task UI Operation
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Partner Asset-Based Ordering
About Order Management in Siebel Partner Relationship Management
Scenario for Partner Asset-Based Ordering
Order Management with Standard Partner Commerce
Adding Items to a Shopping Cart (Standard Partner Commerce)
Customizing an Item (Standard Partner Commerce)
Revising Shopping Cart Contents (Standard Partner Commerce)
Adding Bulk Items to the Shopping Cart (Standard Partner Commerce)
Saving a Shopping Cart as a Quote or Quote Template (Standard Partner Commerce)
Converting a Quote to an Order (Standard Partner Commerce)
Processing an Order Checkout (Standard Partner Commerce)
Adding Quote Template Items to the Shopping Cart (Standard Partner Commerce)
Entering Shipping Information (Standard Partner Commerce)
Using the Credit Card Payment Method (Standard Partner Commerce)
Using the Bill Me Payment Method (Standard Partner Commerce)
Using the Billing Account Payment Method (Standard Partner Commerce)
Using the Purchase Order Method (Standard Partner Commerce)
Reviewing and Submitting an Order (Standard Partner Commerce)
Revising an Order (Standard Partner Commerce)
Selecting Billing and Service Accounts (Standard Partner Commerce)
Modifying an Order (Standard Partner Commerce)
Disconnecting an Order (Standard Partner Commerce)
Order Management with Power Partner Commerce
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Workflows for Partner Asset-Based Ordering
CUT eChannel - New Products & Services Process
CUT eChannel - Goto Product Catalog View
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Customer Asset-Based Ordering
About Customer Asset-Based Ordering
Scenarios for Customer Asset-Based Ordering
Adding Bulk Items to the Shopping Cart
Modifying a Service Item
Disconnecting a Service Item
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Workflows for Customer Asset-Based Ordering
About Workflows for Customer Ordering
Workflows That Process an Order Checkout
CUT eSales - Checkout Process
CUT eSales - Set Quote Account Info
eSales - Complete Checkout Process
eSales - Enter Shipping Details Process
eSales - Set Primary Account Address
eSales - Save Shipping Address
eSales - Enter Payment Details Process
CUT eSales - Bill Me Process
CUT eSales - Prepare Quote Process
eSales - Authorize Order Process
Workflow That Ungroups Quotes
CUT eSales - Ungroup Quote
Workflow That Creates an Order for a Quote
CUT eSales - Order Quote Process
Workflow That Edits a Delta Quote Line Item
CUT eSales - Edit Delta Quote Line Item
Workflows That Revise an Order
CUT eSales - Revise Order Process
CUT eSales - Goto Revise Order View
Workflow That Rejects an Order
eSales - Reject Order Process
Workflows That Modify Products and Installed Assets
CUT eSales - Modify Products and Services Process
CUT eSales - Prepare Shopping Cart Process - Interactive
Workflows That Disconnect Products and Services
CUT eSales - Disconnect Products and Service Process
CUT eSales - Prepare Shopping Cart Process
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Setting Up Network Ordering
About Network Ordering
About Cross-Network Validation
Process of Defining Compound Products for a Network
Defining Products for the Network
Defining Business Services for Rule Checkers
Defining Maximum and Minimum Quantities for Network Components
Defining Error Messages for Compound Product Rules
Defining Simple Expression Rules for Compound Products
Setting Up Premises
About the Compound Product Validation Engine
Example of Defining Compound Products for a Network
About Configuring Network Ordering
Enabling and Disabling Cross-Network Validation
User Property Reference for Cross-Network Validation
ValidateOtherNetwork
ValidateFieldName
NestedValidationQuoteSearchSpec
VORDConnectionToNodeSearchSpec
Configuring Cascade Deletion for a Disconnected Network
About Creating Custom Rule Checkers
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Using Network Ordering
Process of Ordering New Networks
Creating an Account and Locations for a New Network
Creating a Quote for a New Network
Adding Nodes to a New Network
Adding Connections to a New Network
Validating a Quote for a Network
Creating an Order for a New Network
Converting a Completed Network Order to Assets
Viewing a Network as a Billing or Service Item
Process of Ordering New Sites in Existing Networks
Adding a Location for a New Network Site
Creating a Quote for a New Network Site
Adding a Node for a New Network Site
Adding a Connection for a New Network Site
Validating a Quote for a New Network Site
Creating an Order for a New Network Site
Converting an Order for a New Network Site to Assets
Process of Upgrading Bandwidth at Network Sites
Displaying a Network to Upgrade
Upgrading Bandwidth at a Network Site
Upgrading Bandwidth of a Network Connection
Validating a Network After Bandwidth Upgrade
Creating an Order to Upgrade Bandwidth
Converting a Completed Order to Upgrade Bandwidth to Assets
Process of Disconnecting a Site from a Network
Disconnecting a Network Node and Connections
Validating a Network After Site Disconnection
Creating an Order to Disconnect a Network Site
Updating Assets After Network Site Disconnection
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Ambiguity Resolution
Sum of Assets Greater Than MAX Cardinality
Same Product Component Twice
Multiple Assets of the Same Product
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