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Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Configuring the Workflow for Promotion PenaltiesOne type of service charge product is a penalty associated with a promotion. For example, a company gives a customer free minutes of phone time as part of a promotion. However, the customer must maintain phone service with the company for two years as a condition of the free minutes. If the customer prematurely terminates phone service, then the company charges the customer a penalty. This penalty charge appears on the customer invoice. A penalty charge product is created in the billing application. After the products in the billing application are synchronized with the products in the Siebel CRM application, the penalty charge product is available in the Siebel CRM application. After the penalty charge product is available in Siebel CRM, administrators must configure the ISS Promotion Disconnect Process workflow to use this penalty charge product. Siebel Communications can be integrated with third-party billing and revenue systems through Oracle Application Integration Architecture. In the context of Oracle Application Integration Architecture, the penalty charge product is originated in Oracle® Communications Billing and Revenue Management. However, if Oracle Application Integration Architecture integration is not active, then the penalty charge product can be originated in a CRM application. For more information about Oracle Application Integration Architecture, see the overview chapter in Siebel Communications Guide. To configure a promotion penalty
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