Bookshelf Home | Contents | Index | PDF |
Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > About Dynamic Transform > Selecting Asset-Based Promotion RecommendationsUsers can effectively up-sell a promotion by recommending a promotion based on installed assets. The recommendation is based on active assets that are not associated to any promotions. For example, an account has the following assets:
If the customer accepts a recommendation for Promotion C, then an order is created with the following line items:
To select asset-based promotion recommendations
Ambiguity Detection and ResolutionAmbiguity among promotions can occur while upgrading, merging, or splitting a promotion. If there is no ambiguity among the promotions to accept, then the promotion is applied to the asset form. For example, if a customer has one Wireless Service promotion in the Installed Assets view and accepts the Millennium Max 500 Package, then the resulting generated line items are as listed in Table 11. If ambiguity exists, then the assets are carried to the document so that the user can manually remove or associate the promotions. For example, if a customer has two of Wireless Service in the Installed Assets view and accepts the Millennium Max 500 Package (with Min, Max, and Default cardinalities of 1), then clicking OK does not result in distinguishing which Wireless Service will be included. Also, the Recommended Promotion is available in the document in this scenario (the UMF form) without having to re-execute the recommendation. The user manually selects the promotion in the list, as defined in Table 12. Promotion Relationship can be used to resolve ambiguity. Promotion relationship is a drop-down list derived from rules IDs in promotion components that are defined in the Administration - Product screen, Promotions, Components view. For more information about resolving ambiguity, see Ambiguity Resolution. |
Siebel Order Management Guide Addendum for Communications | Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |