Siebel Order Management Guide Addendum for Communications > Customer Asset-Based Ordering >

Modifying a Service Item

A customer working on the Web can change a service item. The customer can change product attributes, features, and components of the service item.

NOTE:  In Oracle's Siebel eSales for Communications, Media, and Energy, orders and services are the same. When you select Service Items under the Products & Services tab, you access screens to work with existing orders.

To modify an existing service item

1. In the My Account screen, in the Products & Services list, click Service Items.

   The Service Items screen appears.

2. In the Select Account list, if necessary, select the account with service items to change.

   You might have to select an account for this service if you have multiple accounts.

3. In the Service Items list, select the item to change.
4. Click Modify.
5. When the selection pages appear, change the product attributes, features, and components, as needed.
6. Click Done.

   When the shopping cart appears, you can see the changed action codes.