Siebel Order Management Guide Addendum for Communications > Workflows for Employee Asset-Based Ordering > Workflows to Suspend or Resume Service Items >

SIS OM Suspend / Resume Products & Services Process

This workflow identifies an active document for the current account. Then it generates a line item to suspend or resume the selected asset and displays the document detail view. This workflow also validates due date changes. Figure 26 shows this workflow.

A user initiates this workflow by clicking the Suspend or Resume button in the following views:

• Accounts screen, Service Items view
• Accounts screen, Account Summary view
• Networks, Nodes view
• Networks, Connections view
• Networks, All Elements view

Figure 26. SIS OM Suspend / Resume Products & Services Process Workflow

Workflow Description. This workflow performs the following actions:

1. Gets the details of the current account.
2. Retrieves the active document (quote or order) for the session.

   If the Type field of the account is set to Residential, then the active order is retrieved. Otherwise, the active quote is retrieved.

3. Checks whether or not the Enable AIA Comms system preference is set to TRUE.
4. If the Enable AIA Comms system preference is set to TRUE, then a pop-up window appears in which the user is prompted to select a date. Based on whether the document type is Quote or Order, one of the following actions occurs:
   • If the document type is Quote, then the quote header due date is updated with the date selected in the pop-up window.
   • If the document type is Order, then the order header due date is updated with the date selected in the pop-up window.
5. Allows the user to suspend or resume the asset.

   The workflow gets the current state of the asset and then creates quote line items to suspend or resume the asset in that state. For more information, see SIS OM Suspend / Resume Products & Services Process.

6. Displays the active document.

Table 38 shows the steps in this workflow that call business service methods.