Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflows That Modify Products and Installed Assets >

CUT eSales - Modify Products and Services Process

This workflow calls the SIS OM Edit Complex Asset Workflow to generate a quote line item to change the selected asset and displays the Quote Detail view. Figure 162 shows this workflow.

The user initiates this workflow by clicking on the Modify button on the Installed Assets or Billing Items view in the Oracle's Siebel eSales application.

Figure 162. CUT eSales - Modify Products and Services Process Workflow

Workflow Description. This workflow:

1. Prepares the shopping cart so that users can add to the shopping cart the line items that specify the changes to the installed assets. For more details, see CUT eSales - Prepare Shopping Cart Process - Interactive.
2. If the shopping cart is new, checks the currency code for the asset. If no currency is specified, sets the currency to the default.
3. Calls the Modify Asset subprocess to modify the asset that is selected in the Installed Assets or Billing Items view.
4. When the asset is modified, displays the line items that specify the changes in the Shopping Cart view.

Table 145 shows the step in this workflow that calls a business service method.