Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > About Promotion Transitions Ambiguity Resolution >

Controlling Promotion Ambiguity Resolution

Every product promotion has a check box that allows administrators to determine whether ambiguity resolution will be manual or automatic. Depending on the case, the expected behavior is as follows:

• When the check box is deselected, Siebel Order Management for Industry Applications handles the ambiguity resolution
• When the check box is selected, the end user handles the ambiguity resolution

Defining Automatic Promotion Ambiguity Resolution

This topic describes how to define automatic promotion ambiguity resolution for a promotion product.

To define automatic promotion ambiguity resolution for a promotion product

1. Navigate to the Administration - Product screen, then the Product Promotions view.
2. Select a product promotion.
3. Deselect the Manual Ambiguity Resolution Flag check box.

Defining Manual Promotion Ambiguity Resolution

This topic describes how to define manual promotion ambiguity resolution for a promotion product.

To define manual promotion ambiguity resolution for a promotion product

1. Navigate to the Administration - Product screen, then the Product Promotions view.
2. Select a product promotion.
3. Select the Manual Ambiguity Resolution Flag check box.