Siebel Order Management Guide Addendum for Communications > Workflows for Employee Asset-Based Ordering > Workflows for Ambiguity Resolution >

ISS Promotion Cancel Ambiguity Process Workflow

This workflow changes the status of the quote or order to Canceled and navigates back to the Account Summary view.

This workflow is called when a user clicks the Cancel button in the view for ambiguity resolution. Also, this workflow is called by the following workflows:

• ISS Promotion Recommendation For Assets
• ISS Promotion Add To Promotion Process
• ISS Promotion Upgrade Process
• ISS Promotion Merge SubProcess
• ISS Promotion Split Process

Figure 117 illustrates this workflow.

Figure 117. ISS Promotion Cancel Ambiguity Process Workflow

Workflow Description. This workflow performs the following actions:

1. Quote or Order? Determines whether the cancellation applies to a quote or order.
2. Change Order Status to Cancel. Changes the status of the active order to Cancelled.
3. Change Quote Status to Cancel. Changes the status of the active quote to Cancelled.
4. Go to Account Portal View. Navigates back to Account Summary view from the view for ambiguity resolution.