Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Roadmap for Configuring Bulk Requests >

Configuring Cancellation Processing

A user clicks the Submit button to submit a bulk request and automatically generate bulk quotes or bulk orders for that bulk request. Before this processing is complete, the user can click the Cancel Request button to stop this processing. When the user clicks the Cancel Request button, by default, processing completes for the action set that is currently processing. Remaining action sets in the bulk request are not processed. An administrator can configure this default behavior for cancellation processing to one of the following behaviors:

• Processing completes for the instance (contact or service) in the action set that is currently processing. In this behavior:
  • Remaining actions for the instance in the action set are processed.
  • Remaining instances in the action set are not processed.
  • Remaining action sets in the bulk request are not processed.
• Processing completes for the action in the action set that is currently processing. In this behavior:
  • Remaining actions for the instance in the action set are not processed.
  • Remaining instances in the action set are not processed.
  • Remaining action sets in the bulk request are not processed.

To configure these behaviors, the administrator defines an input argument for a step in a workflow process. This step is associated with the NextObject method in the ABO Bulk Request Processing Service. Then the administrator deploys the changed workflow process. For information about defining an input argument and about deploying a changed workflow process, see Siebel Business Process Framework: Workflow Guide.

This task is a step in Roadmap for Configuring Bulk Requests.

To configure cancellation processing

1. Log in to Siebel Tools.
2. In the Object Explorer, click Workflow Process.
3. If you want processing to be completed at the instance level, then perform the following steps:
   1. In the Workflow Processes list, select ABO Bulk Request - Inclusive Process Action Sub-Process Workflow.
   2. For the Next Instance step in the workflow process, define a Cancel Granularity Type input argument and assign this argument a value of Instance.
4. If you want processing to be completed at the action level, then perform the following steps:
   1. In the Workflow Processes list, select ABO Bulk Request - Inclusive Process Action Sub-Process Workflow.
   2. For Next Consolidated Action step in the workflow process, define a Cancel Granularity Type input argument and assign this argument a value of Action.
   3. In the Workflow Processes list, select ABO Bulk Request - All Exclusive Process Action Sub-Process Workflow.
   4. For Next Consolidated Action step in the workflow process, define a Cancel Granularity Type input argument and assign this argument a value of Action.