Siebel Order Management Guide Addendum for Communications > Workflows for Employee Asset-Based Ordering > Workflow for Prepaid Services >

SIA External Integration Process

This workflow retrieves and displays data from a billing application. This data consists of information about top-up requests, current account balances, and usage activity for an account. Figure 82 shows this workflow.

A user initiates this workflow in the Account Summary - Prepaid view by selecting an installed asset and clicking the Refresh button in any of the following applets: Top-Up Requests, Current Balance, or Usage.

Figure 82. SIA External Integration Process Workflow

Workflow Description. This workflow performs the following actions:

1. Proxy Business Service. Calls the proxy business services that are created based on the WSDL from the billing application. Gets the XML response from the billing application synchronously.
2. Update VBCRec. If no errors exist, updates the virtual business component with the data from the billing application.

NOTE:  The administrator must create the proxy business services that this workflow calls. Also, for the virtual business components (VBCs) that use these services, the administrator must configure the user properties. For more information, see Process of Configuring Prepaid Services.

Table 84 shows the steps in this workflow that call business service methods.

The business service names depend on the Name tags in the WSDL file that the administrator generates when creating the proxy business services.