Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflows That Process an Order Checkout >

eSales - Complete Checkout Process

This workflow displays the Order Summary view to allow the user to change shipping and payment details, cancel the order, and confirm the order. If the user continues shopping, the Shopping Cart view appears. If the user cancels the order, the Home Page appears. If the user continues with the order, depending on the order items, the CUT eSales - Auto Select Billing, Service Accounts Process, and CUT eSales - Authorize Order Process initialize to complete the order process. Figure 148 shows this workflow.

The CUT eSales - Checkout Process workflow calls this workflow as a subprocess.

Figure 148. eSales - Complete Checkout Process Workflow

Workflow Description. This workflow:

1. Ungroups any item in the shopping cart that has a quantity of more than one. Ungroups items into multiple items with a quantity of one.

   CAUTION:  If you expect orders with large quantities (more than 200 items), then move this ungroup step to after order submission because ungrouping large quantities can adversely affect performance.

2. Checks to determine if any products are to be shipped. If any products are to be shipped, calculates the shipping costs.
3. Calculates the taxes.

   If an error occurs, the user must enter shipping details again.

4. Saves the error message that the prior step returns.
5. If the tax calculation is successful, displays the Order Summary view.

   In this view, the user can change shipping details, change payment details, proceed with the order, and cancel the checkout.

6. If the user changes the shipping details, calls the Enter Payment Details subprocess. For more details, see eSales - Enter Payment Details Process.
7. If the user cancels the checkout, returns the user to the Home Page if the user initiated the checkout from a quote or to the Shopping Cart view if the user initiated the checkout from the shopping cart.
8. If the user continues with the order, calls the Prepare Quote and Authorize Order processes to complete the checkout. For more details, see CUT eSales - Prepare Quote Process and eSales - Authorize Order Process.