Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflows That Disconnect Products and Services >

CUT eSales - Disconnect Products and Service Process

This workflow calls the SIS OM Disconnect Asset subprocess to generate a quote line item to disconnect the selected asset and displays the Quote Detail view. Figure 164 shows this workflow.

The user initiates this workflow by clicking the Disconnect button in Installed Assets or Billing Items view.

Figure 164. CUT eSales - Disconnect Products and Service Process Workflow

Workflow Description. This workflow:

1. Prepares the shopping cart so that the user can add to the shopping cart the line items that specify the disconnected installed assets. For more details, see CUT eSales - Prepare Shopping Cart Process.
2. If the shopping cart is new, checks the currency code for the asset. If no currency is specified, sets the currency to the default.
3. Calls the Disconnect Asset subprocess to disconnect the asset that is selected in the Installed Assets or Billing Items view.
4. When the asset is disconnected, displays the line items that specify the changes in the Shopping Cart view.

Table 146 shows the step in this workflow that calls a business service method.