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Siebel Order Management Guide Addendum for Fleet Management > Administering Siebel Orders for Fleet Management > About Administering Upselling for Fleet ManagementAfter customer service representatives have entered orders, they go to the Upsell view to see which lanes they will try to upsell to a customer. The records displayed in the Upsell view depend on:
The customer service representative can upsell to this customer in these ten lanes and can emphasize the lanes that are targeted lanes, as described in Upselling to the Customer. If the customer places an upsell order, it is an additional order, which is separate from the initial order. |
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