This chapter describes the features used to manage public sector service providers that are different from the features of Siebel Partner Relationship Management (PRM). It includes the following topics:

• About Managing Public Sector Service Providers
• Differences Between Siebel Public Sector and Siebel PRM
• Scenario for Using Siebel Public Sector to Work with Service Providers
• Tasks for Setting Up Siebel Public Sector to Work with Service Providers
• Process of Setting Up New Service Providers
• Process of Referring Benefits Cases to Service Providers
• Agency Tasks
• Service Provider Tasks
• Workflow Reference for Siebel Public Sector Provider Portal