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Scenario for Using Siebel Public Sector to Work with Service Providers

This topic gives one example of how Siebel Public Sector might be used to work with service providers. You might use Siebel Public Sector to work with service providers differently, depending on your business model.

At an agency, the benefits administrator uses Siebel Public Sector to define the benefits that the agency provides for children placed in foster homes. The benefits administrator's supervisor reviews the benefit plan and approves it.

A home that provides beds for foster children applies for a license to qualify as a service provider for this agency. The agency reviews the application and licenses the service provider as an official provider.

After licensing the service provider, the agency gives the provider access to Siebel Public Sector Provider Portal. The provider uses Siebel Public Sector Provider Portal to add its profile, which includes the special services that it provides, its location, and its languages. One of its languages is Russian.

The provider also uses Siebel Public Sector Provider Portal to add its inventory. It currently has five beds available for foster children.

At the agency, a case worker uses the Siebel Public Sector home page first to see which benefits cases require his immediate attention. Today, he is scheduled to interview a child in relation to child abuse. The child speaks Russian. This benefits case might require placing the child in a foster home.

During the interview, the case worker adds more information about the child in the Cases screen of Siebel Public Sector. The case worker also uses the Cases screen to see the child's benefit plan. Based on all available information, the case worker decides that the child must be placed in a foster home.

The case worker searches in the Service Provider screen, Profiles view to find foster homes that speak this child's language. The case worker chooses the newly added service provider as the foster home and places a referral order for a bed at this service provider.

The service provider logs in to Siebel Public Sector Provider Portal. The service provider sees this new referral order to place a child on the home page. The service provider accepts the referral order.

After accepting this referral order, the service provider uses the portal to manage its inventory, indicating that only four beds are available.