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Viewing Referral Orders (Service Provider)


The service provider can view all referral orders from the agency and can update the order status.

When the service provider has accepted a referral order, it has an agreement with the agency to provide the service requested in the referral order. The Orders list allows the service provider to view referral orders from the agency, including those it has already accepted and those it has not yet accepted. For more information about how referral orders are created and accepted or rejected, see Process of Referring Benefits Cases to Service Providers.

To view referral orders

  1. In Siebel Public Sector Provider Portal, navigate to the Home page.
  2. In the Orders list, drill down on an order number to view more details for that referral order.
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