The customer dashboard is open when the caller contacts the Call Center. NOTE: The second profile is loaded if the Call Center agent executes a find for the customer contact and uses the Set Dashboard button to launch the dashboard.
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The second profile is automatically loaded when the dashboard is set with the user's credentials. |
Customer is not using CTI. NOTE: LoadUserAttributes is exposed for the application object. This function takes only one argument: the row-id of the employee or contract.
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The customer can write a script or business service to call the function LoadUserAttributes with the contact ID, and use this script to load the second user profile. |