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PUB Create Case From Incident Workflow

This workflow creates a case from an incident record. Figure 7 shows this workflow.

A user initiates this workflow by clicking the Create Case button on the Incident form.

Figure 7. PUB Create Case From Incident Workflow

Workflow Description. This workflow performs the following actions:

1. Insert Case. This step creates a case record.
2. Get Incident Data. This step obtains the incident data for the case record. This step calls the Query method. For more information about this method, see Integration Platform Technologies: Siebel Enterprise Application Integration.
3. Data Map. This step maps the incident data fields to the case data fields. This step calls the Execute method. For more information about this method, see Business Processes and Rules: Siebel Enterprise Application Integration.
4. Update Case. This step updates the case record with the incident data. This step calls the Upsert method. For more information about this method, see Integration Platform Technologies: Siebel Enterprise Application Integration.
5. Create Activity Record. This step creates an activity record for the case record.
6. Go To Case View. This step calls the PUB HLS Go To View subprocess. For more information, see PUB HLS Go To View Workflow.