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Siebel Public Sector Guide > Managing Benefits Cases > Process of Managing Applications > Reviewing Submitted ApplicationsAgents can review the submitted applications that are assigned to them in the Applications screen of Siebel Public Sector. You cannot manually enter application records in the Applications screen. This screen is automatically populated with records that represent applications that citizens and agents submit on a self-service Web site. Siebel Assignment Manager routes applications to agents. This application routing is based on the criteria (for example, the benefits program type of the application) that administrators set up. For more information about automatically assigning submitted applications to agents, see Siebel Assignment Manager Administration Guide. Benefit plans and associated benefits are automatically assigned to an application in Siebel Public Sector when a citizen submits the application to an agency on a self-service Web site. To qualify for benefit plans, a household must meet the specific criteria that a social service agency defines. Oracle Policy Automation compares household circumstances to this qualifying criteria, and the Decision Report view shows the results of this comparison. The report in the Decision Report view shows details about benefits determination for the benefit plans for which household members are eligible and for the benefit plans for which household members are ineligible. Consequently, an application with no benefit plans can have a decision report if household members are ineligible for benefits. For information about designing decision reports, see Oracle Policy Modeling User's Guide on Oracle Technology Network. Submitted applications are read-only files in Siebel Public Sector. You cannot change data in submitted applications. You review the data in submitted applications to verify that the data is complete and valid before you upload this data into Siebel Public Sector. When you review an application, you can accept the application for further processing or you can reject the application because it contains incomplete or incorrect data. This task is a step in Process of Managing Applications. To review a submitted application
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