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Siebel Public Sector Guide > Managing Benefits Cases > Process of Managing Applications > Finding Matching Contact RecordsIf an agent reviews a submitted application and accepts that application for further processing, then the agent must next perform contact matching. You perform contact matching in Siebel Public Sector to find existing contact records to associate with a submitted application before you upload the data in that application into Siebel Public Sector. If you cannot find existing contact records, then you can create new contact records for the submitted application. You find matching contact records to make sure that all data for each application contact is associated with a single contact record. When you initially perform contact matching, you might find multiple contact records for a citizen. To clean up your Siebel database, administrators can merge the information in multiple contact records into a single contact record. For more information about merging duplicate records, see Siebel Fundamentals. Also, you can navigate to the Contacts List view of the Contacts screen to delete extra contact records. Before deleting a contact record, make sure that no cases are associated with that record. Also, make sure that you no longer need any information that is associated with that record, such as activities and notes. To find matching contact records for an application, the social security number fields in the submitted application are compared to the social security number fields in contact records in Siebel Public Sector. Because children generally have no social security numbers, no matching contact records are found for them in the preconfigured Siebel Public Sector application. Administrators can configure other criteria for contact matching by specifying other data fields, such as the date of birth and last name for the contact, to include in this comparison processing. For more information, see Configuring Contact Matching. Also, administrators can disable contact matching. For more information, see Configuring Contact Matching. NOTE: You can perform contact matching only for applications that have a status of Submitted. This task is a step in Process of Managing Applications. To find matching contact records
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