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Using Fully Qualified Email Addresses

This topic describes how to configure SSSE to use fully qualified SMTP addresses when accessing users' mailboxes.

This task is a step in Process of Configuring the DCOM Exchange Connector.

Microsoft Exchange Server 2003 SP1 introduced support for full SMTP addresses. With earlier versions of Exchange Server, the URL used to access a user's Microsoft Exchange mailbox using the WebDAV calls issued by SSSE was constructed using the left-hand part of the email address. For example, for user email@example.com, the following URL was used to access the Exchange mailbox

http://server/exchange/email

Starting in Microsoft Exchange Server 2003 SP1, full SMTP addresses can be used to access a Microsoft Exchange mailbox. For example, for user email@example.com, the following URL can be used to access the Microsoft Exchange mailbox

http://server/exchange/email@example.com

Using full SMTP addresses allows virtual directories on a server to support multiple SMTP domains, and eliminates the necessity to match virtual directories on the mailbox server.

About the UserMailBoxIDSource Parameter

With Microsoft Exchange Server 2007 you must use fully qualified SMTP email addresses. You can specify the method used to access users' mailboxes using the Siebel DCOM Exchange Connector configuration parameter, UserMailBoxIDSource. Valid values for the UserMailBoxIDSource parameter are:

• EMAILLEFT. Use the left-hand part of the email address (default value)
• EMAILFULL. Use the full SMTP email address (required for Microsoft Exchange 2007)
• ACCOUNT. Use the Active Directory login name (AD attribute sAMAccountName)

If you do not specify a value for the UserMailBoxIDSource parameter, the EMAILLEFT value is used by default for all Exchange Servers.

The following procedure describes how to set the UserMailBoxIDSource parameter to implement the use of fully qualified SMTP email addresses for all Exchange Servers in your environment.

To use fully qualified SMTP email addresses for all Exchange Servers

1. Follow the procedure to configure DCOM Exchange Connector parameters as described in Configuring DCOM Exchange Connector Parameters.
2. Specify values similar to the following for the Calendar section in the Configuration Parameters list.

   Section	Parameter	Value
   Calendar	UserMailBoxIDSource	EMAILFULL

   All Exchange Servers will use full SMTP email addresses for WebDAV calls to access user's mailboxes.

3. Restart the Siebel Server service on any server hosting the PIMSI Dispatcher and PIMSI Engine components.

   You must also restart any server on which the DCOM Exchange Connector component is installed.