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About Siebel Server Sync for Microsoft Exchange Server

Siebel Server Sync is a server-side integration product that synchronizes Siebel Business Applications data with Personal Information Manager (PIM) server products. The current version of Siebel Server Sync supports synchronization with Microsoft Exchange Server only. This version of the Siebel Server Sync product is referred to as Siebel Server Sync for Microsoft Exchange Server (SSSE). Synchronization with Microsoft Exchange Server allows Microsoft Exchange client software such as Microsoft Outlook to access the synchronized data. For more detailed information about supported PIM server products, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

NOTE:  For Siebel CRM product releases 8.1.1.9 and later and for 8.2.2.2 and later, the system requirements and supported platform certifications are available from the Certification tab on My Oracle Support. For information about the Certification application, see article 1492194.1 (Article ID) on My Oracle Support.

SSSE can synchronize data that appears in the My Activities, My Calendar, My Contacts, My Personal Contacts, and All Employees views of Siebel Business Applications. Synchronization of data between Siebel Business Applications and Microsoft Exchange is done automatically and with a frequency an administrator can tune. No user action is required to initiate synchronization. However, each user must use the Add To Sync List command to designate the individual contact and employee records that SSSE will synchronize for that user.

If anyone adds or changes a record in Siebel Business Applications, then SSSE automatically exports or synchronizes the change with Microsoft Exchange. Likewise, if anyone adds or changes a record in Microsoft Exchange, then SSSE automatically imports or synchronizes the change with Siebel Business Applications. SSSE performs these operations on a single-user basis, using a synchronization schedule that administrators can adjust. Typically, SSSE synchronizes a data change within a few minutes after a user makes the original change.