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Retrieving a Forgotten Password (Users)

This topic describes how users, who have previously self-registered, can retrieve new passwords if they have forgotten their existing password. On a future login, users can change new passwords in the User Profile view.

The following procedure describes the steps involved in retrieving a new password.

To retrieve a new password

1. In the login dialog box, the user clicks Forgot Your Password?

   The User Information form appears.

2. The user completes all fields of the form, and then clicks Submit.
   • The database comparisons done with the Last Name field and First Name field entries are case-sensitive.
   • The Work Phone # entry numbers are compared with the database. The comparison disregards any separators.

     If a matching record is found, then the Challenge Question form appears.

3. The user enters the answer to the challenge question.

   If the challenge question is answered correctly, then the New Password Confirmation dialog box is displayed with a new password for the user.

4. Click Continue.

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About Managing Forgotten Passwords