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Enabling Session Communications

Interactive session-based communications can be enabled for employees who use the Siebel Web Client or the Siebel Developer Web Client (the Siebel Mobile Web Client in connected mode).

NOTE:  The Siebel Developer Web Client is supported for administration, development, and troubleshooting usage scenarios only.

Session-based Communications Server functionality can be accessed either through server components or business services, depending on your Siebel client deployment choices.

NOTE:  This topic applies only to enabling communications activities that use the communications toolbar or menu commands for handling voice and email channels for interactive communications.

For information about using the communications toolbar and menu items, see Using the Communications Toolbar and Using Communications Menu Commands.

For information about the communications architecture, see About Siebel Communications Server Architecture.

This topic contains the following information:

• About Communications Session Modes
• Prerequisites for Enabling Session Communications
• Parameters for Application Object Manager and Siebel Developer Web Client
• Parameters for Communications Session Manager
• Enabling Communications Sessions for Siebel Web Client
• Enabling Communications Sessions for Siebel Developer Web Client