This chapter provides information about advanced configuration for communications features, primarily for session communications. It includes the following topics:

• Using Macro Expansion for Character Fields
• Working with Dialing Filters
• Configuring Telesets for Hoteling
• Configuring Multitenancy
• Configuring Communications Login and Logout
• Configuring Remote Transfers and Conferences
• Using the Push Keep Alive Driver for Session Connections
• Using Business Services with Siebel Communications Server
• Integrating with Siebel Scripting Languages
• Integrating with Siebel SmartScript
• Integrating with the Customer Dashboard
• Generating Contact Center Telephony Analytics Reports
• Viewing Communications Status Data