Siebel CTI Administration Guide > Configuring Siebel CTI > Defining Communications Events >

Creating Event Responses

This topic describes how to create event responses, using the All Event Responses view.

You can associate zero or more event logs with an event response. Some event responses do not need an event log.

The Event Handlers view tab in the All Event Responses view lets you view the event handlers with which the current event response is associated.

The Event Responses view tab in the All Event Logs view lets you view the event responses with which the current event log is associated.

This topic is part of Defining Communications Events.

NOTE:  If you are implementing a custom communications driver, then see also Configuring Communications List of Values Types.

To create an event response

1. Navigate to the Administration - Communications screen, then the All Event Responses view.
2. In the Event Responses list, add a new record.
3. In the Name field, enter the name of the event response.
4. Specify the configuration to associate this event response with:
   1. In the Configuration field, click the select button. The Pick Configuration dialog box appears.
   2. Scroll to display any additional records that are not shown, or use Query or Find to locate records matching certain criteria.
   3. Select an existing configuration with which to associate the event response, then click OK.
5. Enter any optional comments for the event response.